Job overview

An exciting opportunity awaits a dynamic and motivated individual to join our Medical Director Services Team. We are seeking someone with exceptional interpersonal and communication skills to act as the vital link between GP practices and SaTH medical staff, fostering strong partnerships and ensuring seamless patient pathways while strengthening operational links between the Trust and primary care.

The postholder will be the point of contact for GP Practices and SaTH medical staff seeking to resolve queries, concerns and complaints related to patient pathways between primary and secondary care. The postholder will be responsible for maintaining the contact management database, administer and coordinate queries, ensuring effective responses to feedback are focused, address the issues raised and full details recorded on the contact management database.

Main duties of the job

• Be the primary point of contact between the Trust and Primary Care with regard to medical colleagues, to establish operational links between both.
• Receive and resolve queries, concerns and complaints related to patient pathways between primary and secondary care, including but not limited to, fit notes, onward referrals, clinic letters, discharge summaries and prescription/investigation requests. 
• Receive and make telephone calls to/from GPs, Consultants, wards and other NHS professionals, following through all enquiries in a friendly and professional manner.
• Effective liaison with GP practices and departments within the Trust, developing efficient working relationships.
• Problem-solving on complex, contentious, sensitive, and emotive areas, and using tact, diplomacy and empathy in conveying information which might be contested or where there are barriers to understanding and acceptance.
• Undertake regular discharge summary audits in conjunction with GP colleagues in primary care.
• To communicate complex and sometimes contentious pathway information to a wide range of stakeholders, and provide support to both clinical and administrative staff to resolve and correct patient pathway issues. 

Working for your organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

Please see the attached job description for further information relating to the main responsibilities of the role.