Non Clinical - Patient Access Performance and Improvement Officer

  • Department Patient Access Operational Management Team
  • Salary £39,959.00 – £48,117 per annum
  • Closing Date 27/04/2026
  • Location Shrewsbury
  • Grade NHS AfC: Band 6
  • Job ref 223-PIO-269
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

We are looking for an enthusiastic and motivated Patient Access Performance and Improvement Officer (Band 6) to support the Trust’s ambitious programme to modernise and improve outpatient services. This is an exciting opportunity to play a key role in redesigning patient pathways, improving clinic utilisation, and supporting the delivery of safe, efficient and patient‑centred outpatient care. 

Working closely with the Patient Access Manager, Centre Manager, clinical teams, BI, PMO and Digital Services, you will coordinate transformation workstreams, lead improvement activity, and provide high‑quality data analysis to inform operational decision‑making. You will support the implementation of digital solutions, the development of standardised processes, and the embedding of redesigned pathways across specialties. 

The postholder will be central to ensuring strong communication, effective governance, and the delivery of measurable improvements in patient flow, experience and access. If you are passionate about service improvement, confident working with data, and enjoy working collaboratively across teams, we would love to hear from you. 

Main duties of the job

The postholder will support development, implementation and monitoring of outpatient transformation initiatives, lead data analysis, provide reporting, coordinate improvement activity and work across teams to deliver patient-centred outpatient pathways.

Working for your organisation

The Patient Access Department plays a central role in ensuring patients move smoothly through outpatient and elective pathways across the Trust. As the hub for booking, scheduling, admissions support, clinic preparation and referral processing, the team works closely with clinical specialties, operational managers and digital services to provide a safe, efficient and consistent administrative service.
 
The department manages clinic utilisation, rescheduling, appointment notifications and patient communications, helping to reduce DNAs, maximise available capacity and improve patient experience. It supports daily operational delivery, troubleshooting and pathway coordination, while also adapting to new digital solutions such as DrDoctor, electronic letters and automated referral processes. The team is integral to maintaining high standards of accuracy, responsiveness and governance, ensuring patients receive timely access to care and that services operate effectively across both sites.

 

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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