Job overview

The Legal Services Apprentice will work alongside and take direction from members of the Legal Services Team.  The main focus of the role is to provide administrative assistance and support to the team. 

Apprenticeship eligibility:

An Apprentice:

· Cannot already be on an Apprenticeship or any Government funded training,

· Cannot have a qualification at the same or higher level in the same vocational area.

Eligible for funding:

· Has been a UK resident for 3 or more years, or

· Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document:-

Apprenticeship funding rules 2025 to 2026 (publishing.service.gov.uk)

**Please note from 1st April 2026 the apprenticeship salary will be as below**

Year 1 of Apprenticeship:
Any age = £8.00/hour
Year 2 and subsequent years:
National Minimum Wage for age
Under 18 = £8.00/hour
18 - 20 yrs. = £10.85/hour 
21 + yrs. = £12.71/hour

Main duties of the job

In this role the Legal Services Apprentice will gain experience in basic administrative roles by providing support for the Access to Health Records team and Claims (Clinical Negligence, Employee Liability, Public Liability and Compensation and Losses). The role will include inputting of Subject Access Requests (SARs) onto Datix, taking telephone calls and messages where appropriate, writing letters using a template, and will develop their skills, knowledge and competence in data analysis and presentation.  The role will support achievement of the Level 2 Diploma in Customer Service Practitioner Apprenticeship.

This will be supported through on the job training, guidance and supervision, attendance at relevant training sessions provided by the Trust and the Training Provider and assessment in the workplace.

Working for your organisation

You will be working within our Legal Team, in an exciting and fast paced working environment dealing with claims, requests for data disclosure and a disparate range of legal enquiries associated with all aspects of NHS services.

The post holder will be supported by the Legal Services Manager and the Head of Legal Services.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.