Job overview

We are looking for a higher level medical secretary to cover maternity leave for 12 months. The applicant will be part of the Trauma Secretariat based at Royal Shrewsbury Hospital and will be working alongside the other secretaries to provide an efficient service for the consultants on call.

The post holder is a pivotal person in the patient’s relationship with the hospital, the clinical team and the Consultant. The post holder provides a complete medical secretarial and administrative service to the Consultant and their team across a wide range of activities the majority of which are non routine.  The post holder will assist in the organisation of the Consultant’s workload and will effectively support activities with other hospital staff to ensure that an efficient service is provided.  It is essential that the post holder exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. In addition the post holder is co-responsible for managing, maintaining and administering various data sources which may include waiting lists, clinic lists and\or theatre lists.  

Main duties of the job

The main duties of the role are to transcribe all correspondence in date order and liaise with the consultants and other members of the teams.

• Organise the office efficiently in a complex, changing environment.   
• Manage multiple tasks a significant and substantial number of which are non routine ensuring that deadlines are met.
• Prioritise and organise own workload; making decisions and initiating action where necessary, ensuring the smooth running of the office\team through shared knowledge and cover. 
• Provide a PA Role for the Consultant and a co-ordinating role for the clinical team, dealing with internal and external queries effectively, drafting replies, taking and acting upon messages.  Providing and receiving information which may require tact or persuasive skills as there may be barriers to understanding.  
• Receive and open incoming correspondence, taking action as appropriate.  
• Manage and collate electronic and manual diaries for the team.  

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.