Non Clinical - Complex Discharge Facilitator

  • Department Discharge Team
  • Salary £24,937.00 – £26,598 per annum
  • Closing Date 23/02/2026
  • Location The Royal Shrewsbury Hospital
  • Grade NHS AfC: Band 3
  • Job ref 223-CDF-145
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week
  • Contact Jodi Owens or Sharon Groome
  • Email
  • Telephone 01743 261026 / 01743 492586

Job overview

An exciting opportunity has arisen for an experienced individual to join our Care Transfer Hub as a Complex Discharge Facilitator. Are you passionate about ensuring patients are in the right place and supported to the right pathway?

We are offering an exciting opportunity for a motivated individual to work within the Care Transfer Hub at the Shrewsbury and Telford Hospital Trust. The team is expanding, and this is an ideal opportunity to be involved in the transformation of the service and work with the existing skilled team in the specialist field of Complex Discharge.

We are therefore seeking a keen individual with a ‘can-do’ attitude who can work alongside the Integrated Health and Social teams and the Ward Teams to progress the patient’s journey. Extensive knowledge and experience with Microsoft Excel is essential to meet the demands of the service with regards to numerous reports that are required daily.

The service operates 08:00-20:00, 7 days a week, this post includes bank holidays and weekend working.

Main duties of the job

  • Inform ward-based Patient Journey Facilitators and Ward Co-Ordinators of updates and relevant information to ensure patients are discharged in a safe and timely manner.
  • Whilst this is primarily an office-based role, you would be expected to work on the wards to support ward-based Patient Journey Facilitators as and when the service demands.
  • Daily update of database with regards to the failed discharges across both sites. 
  • Actively seeking to ensure that all patients are managed through their pathway. Where this is not likely to be met; to proactively take steps to ensure that patient’s investigation and treatment schedules are brought back within target.
  • To understand the pathway of each individual patient on the Complex Worklist; monitoring their progress and ensuring timely intervention is achieved.

Working for your organisation

The Care Transfer Hub is spread across The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford. We are a large team including social and health care professionals, administration support and community teams. 

We are dedicated to ensuring patients that require care and support upon discharge are discharged to the right place at the right time. 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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