This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Job overview

We require a Breast Screening Clerical Assistant Band 2 to cover The Princess Royal Hospital, Telford Mammography reception. This will involve covering  the 2 Week Wait breast clinics and completing general admin duties relating to breast screening. 

The hours of work will be 2 days per week - 10 hours 45mins. Monday 8:30 - 16:30 (1 hour break), Friday 8:30 - 12:15.

Experience with Radiology systems (CRIS) preferred, but if not training will be provided.

Main duties of the job

• To provide clerical support to the Breast Imaging clerical team and the wider clinical breast team.
• As Receptionist, to greet breast screening and symptomatic patients as they arrive and accurately record their attendance on NBSS/CRIS. To also record the attendance of any MRI patients that may arrive when sitting on reception as a gesture of good will.
• To deal with the full range of telephone calls into the Breast Imaging Office, including enquiries from health professionals, the general public and clients/patients.
• To manage incoming and outgoing post, prioritising work to ensure that urgent matters are dealt with in a timely manner.
• To undertake printing of letters, reports, clinic schedules and client forms.
• To request previous mammograms from other services/hospitals in a timely manner for both screening and symptomatic imaging.
• To comply with the policies of the National Breast Screening Programme relating to clerical matters.
• To comply with Trust and departmental policies and procedures and Health and Safety rules.
• To complete all mandatory training in accordance with Trust policy

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP  

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.