Non Clinical - Ward Clerk/Receptionist

  • Department Head & Neck (PRH)
  • Salary £24,465.00 – £24,465 per annum
  • Closing Date 22/01/2026
  • Location The Princess Royal Hospital
  • Grade NHS AfC: Band 2
  • Job ref 223-WCR-604
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 24

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting and unique opportunity has arisen to join us on Ward 8 Head and Neck at The Princess Royal Hospital, Telford. Ward 8 is a busy 14 bedded surgical Ward, specialising in the treatment of emergency and elective Head and Neck patients. 

The successful applicant will find this role challenging, exciting and rewarding. We wish you every success with your application and look forward to welcoming you to our team.

Main duties of the job

The successful applicant will need to have experience in dealing with the general public,  they will have good IT skills and remain calm under pressure in this challenging role. You will be required to be flexible within the contracted hours. 

Duties will include;

  • Welcoming new patients onto the ward, checking particulars on their records and ensuring notes are in order.  Ensure identity bracelets are available for nursing staff.  Compile sets of required blank documentation for emergency and elective patients.
  • Answer the telephone, responding to questions or requests as appropriate.
  • Request and collect (or deliver when requested) notes from various departments.
  • Order transport for patients as requested by nursing staff, completing appropriate paperwork.
  • Ensure records are sent from the ward correctly compiled and completed following patient discharge or transfer.
  • Ensure demographics of admitted, transferred and discharged patients are updated electronically and manually. Ensure that CareFlow demographics accurately reflect the ward bed state.
  • Work with the MDT to ensure the smooth running of the ward, maintaining high standards at all times, communicating effectively with work colleagues, ensuring health and safety and cleaning standards of your designated area are kept to a high standard.  

Working for your organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, helpful friendly teams and excellent professional development opportunities.

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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