Job overview
An exciting opportunity has arisen to join our dynamic team within the Neonatal Unit.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, booking appointments and help with signposting parents and visitors.
Full training will be provided for the successful candidate.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
*Please note this vacancy may close early if a high number of applications are received*
Main duties of the job
The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.Answer the telephone, responding to questions or requests as appropriate. Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECGTechnician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Notify Pathology of urgent blood specimens when requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff who provide a high standard of service to neonates and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Working for our organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
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