Non Clinical - Ward Clerk - Acute Medical Unit

  • Department Acute Medical Unit (AMU)
  • Salary £20,270.00 – £21,318 per annum
  • Closing Date 06/02/2023
  • Location Telford
  • Grade NHS AfC: Band 2
  • Job ref 223-WDC-352
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week

Job overview

An exciting opportunity has arisen for a Ward Clerk within our dynamic team within Acute Medicine. This will include working on our Acute Medical Unit (AMU) and Same Day Emergency Care (SDEC)

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the SEMA system and booking appointments.

AMU is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

 

Main duties of the job

Admin and clerical support within the acute medical unit and SDEC. The successful candidate will often be the first face patients and relatives see when visiting the ward, they must be a welcoming and compassionate individual, who can work independently and as part of a team. 

  • Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff.  Compile sets of required blank documentation for emergency patients.
  • Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
  • Answer the telephone, responding to questions or requests as appropriate.
  • Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
  • Make outpatient referrals as requested by nursing staff.
  • Notify Pathology of urgent blood specimens when requested by nursing staff.
  • Request and collect (or deliver when requested) notes and x-rays from various departments.
  • Order transport for patients as requested by nursing staff, competing appropriate paperwork.

Working for your organisation

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the SEMA system and booking appointments.

You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.

 

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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