Non Clinical - Urgent Appointments Coordinator

  • Department Cancer Services Department
  • Salary £22,816.00 – £24,336 per annum
  • Closing Date 18/07/2024
  • Location Shrewsbury
  • Grade NHS AfC: Band 3
  • Job ref 223-UAC-422
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week

We are looking for a keen and motivated individual to join the Cancer Services Team to provide administrative assistance within the Urgent Suspected Cancer Referrals office based at The Royal Shrewsbury Hospital.

The successful applicant will be patient focused; have excellent communication and organisational skills; be familiar with all of the Trust’s computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecoms work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer.

Applicants are advised that this vacancy may close early if a high volume of applications is received.

Main duties of the job

  • To undertake booking and scheduling duties in the Urgent Suspected Cancer Referrals Office.  The patients are contacted by telephone.
  • To provide delivery of a patient cancellation/postponement service.
  • Using the Trust systems PAS, SEMA, ERS and Somerset Cancer Register.
  • To develop & maintain effective communication skills, liaising with patients, GP’s and internal/external contacts.
  • To be responsible for ensuring that the booked appointment is made within the designated time limit.
  • To be responsible for ensuring that new patient clinics are booked to their maximum capacity.
  • To be responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants.
  • To meet performance standards specific to the area they are working in.
  • To maintain patient confidentiality at all times.
  • To work within well defined boundaries, using initiative to make planning decisions as required.  They will have access to manager / supervisor at all times
  • To be responsible for assisting in the training of new staff.

Working for your organisation

The successful applicant will be joining the Urgent Suspected Cancer Referrals team based at The Royal Shrewsbury Hospital.  The team is a small, dynamic team of  Coordinators and 1 Team Leader but who also are part of the larger Cancer Services Department.  As a department we work closely with the clinical team within the Trust to promote a friendly and approachable atmosphere to deliver a high standard service.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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