Job overview
We are looking for an enthusiastic and motivated individual to join the Cancer Services Team to provide administrative support within the Urgent Suspected Cancer referrals office based at The Royal Shrewsbury Hospital.
The successful applicant will be patient focused; have excellent communication and organisational skills; be familiar with all of the Trust’s computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecoms work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer.
Applicants are advised that this vacancy may close early should a high volume of applications be received.
Main duties of the job
To undertake booking and scheduling duties in the Urgent Suspected Cancer Referrals Office – patients to be contacted by telephone
The delivery of a patient cancellation/postponement service
Using Trust systems PAS, SEMA, ERS and Somerset Cancer Register
Develop & maintain effective communication skills liaising with patients, GP’s and internal/external contacts
Responsible for ensuring that the booked appointment is made within the designated time limit
Responsible for ensuring that new patient clinics are booked to their maximum capacity
Responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants
To meet performance standards specific to the area they are working in
Maintain patient confidentiality at all times
Work within well defined boundaries, using initiative to make planning decisions as required. They will have access to manager / supervisor at all times
To be responsible for assisting in the training of new staff
Working for your organisation
The successful applicant will be joining the Urgent Suspected Cancer Referrals team based at The Royal Shrewsbury Hospital. The team is a small, dynamic team comprising of 5 Urgent Appointment Co-ordinators and 1 Team Leader and form part of the larger Cancer Services Department. As a department we work closely with the clinical team within the Trust to promote a friendly, approachable and supportive atmosphere to deliver a high standard service.
