Non Clinical - Urgent Appointments Co-ordinator Bank

  • Department Temporary Staffing Department
  • Salary £22,816.00 – £24,336 per annum
  • Closing Date 17/07/2024
  • Location Shrewsbury
  • Grade NHS AfC: Band 3
  • Job ref 223-UAC-477
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Bank

We are looking for an enthusiastic and motivated individual to join the Cancer Services team to provide administrative support within the Urgent Suspected Cancer referrals office based at The Royal Shrewsbury Hospital.

The successful applicant will be patient focused; have excellent communication and organisational skills; be familiar with all of the Trust’s computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecommunications work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer.

Applicants are advised that this vacancy may close early depending on the volume of applications received.

Main duties of the job

  • To undertake booking and scheduling duties in the Urgent Suspected Cancer Referral office; all patients are contacted by telephone
  • The delivery of a patient cancellation/postponement service
  • Using Trust systems PAS, CAREFLOW, ERS and Somerset Cancer Register
  • Develop & maintain effective communication skills liaising with patients, GP’s and internal/external contacts
  • Responsible for ensuring that the booked appointment is made within the designated time limit
  • Responsible for ensuring that new patient clinics are booked to their maximum capacity
  • Responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants
  • To meet performance standards specific to the area they are working in
  • Maintain patient confidentiality at all times
  • Work within well defined boundaries, using initiative to make planning decisions as required.  They will have access to manager / supervisor at all times
  • To be responsible for assisting in the training of new staff

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!


Detailed job description and main responsibilities

The successful applicant will be joining the Urgent Suspected Cancer Referral team based at The Royal Shrewsbury Team.  The team is a small, dynamic  team of  Urgent Appointment Co-ordinators and 1 Team Leader but also part of the larger cancer services team.   As a department we work closely with the Clinical team within the trust.   We promote a friendly, approachable and supportive team atmosphere to deliver a high standard service.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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