Non Clinical - Telephonist

  • Department Telephonist
  • Salary £20,270.00 – £21,318 per annum
  • Closing Date 08/12/2022
  • Location The Royal Shrewsbury Hospital
  • Grade NHS AfC: Band 2
  • Job ref 223-TPT-179
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Part time - 30 hours per week (2 Posts at 22.5 per week 8 hour shifts part of a rotation 1 post 30 hours per week part of a rotation)

Job overview

Often referred to as the Hub of the Hospital, Switchboard is open 24-7 52 weeks of the year.

Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.


Main duties of the job

General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system.

To operate a Mitel SX2000 telephone system without supervision.

To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.

To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.

To take part in a rota system, covering 24-hours, 7 days per week.

To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.

To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.

Working for our organisation

We are a small team operating across both sites.

Full training will be given

To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.

We ask all staff members to adhere to Trust guidelines and policies with the emphasis on being clear and transparent and to have a voice.


The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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