Non Clinical - Surgical Support Coordinator - Dermatology

  • Department SACC Management Team
  • Salary £25,760.00 – £27,476 per annum
  • Closing Date 13/07/2026
  • Location Shrewsbury
  • Grade NHS AfC: Band 3
  • Job ref 223-SCD-536
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract 12 months Fixed Term or Secondment
  • Hours 37.5 hours per week

Job overview

Join Our Dermatology Team – Make a Difference Every Day

Would you like a career in the NHS? This job will provide an entry level position for the right person into both operational delivery and the NHS.

We are looking for an enthusiastic Dermatology Support Co-ordinator to join our growing team. You’ll need to be organised, proactive and passionate about delivering excellent patient care though outstanding administrative support.

This is an exciting opportunity to play a key role in supporting patients through their healthcare journey within a busy and evolving Dermatology Service.

As a central member of the team, you will coordinate appointments, support patient pathways, manage clinical information and work closely with clinicians, nurses and operational colleagues to ensure patients receive timely care.

We are looking for someone who:

  • Thrives in a fast-paced environment
  • Has excellent organisational and communication skills
  • Enjoys working as part of a supportive team
  • Can prioritise competing demands effectively
  • Is committed to delivering an outstanding patient experience

In return, we offer a welcoming team environment, opportunities for development and the chance to contribute directly to improving patient care and service performance.

If you are motivated, adaptable and looking for a rewarding role where every day is different, we would love to hear from you.

Main duties of the job

What You'll Be Doing

As a Dermatology Support Co-ordinator, you will play a key role in supporting patient pathways and ensuring patients receive timely, high-quality care throughout their dermatology journey.

Working closely with clinicians, nurses, operational teams and patients, you will provide administrative and pathway support within a busy service. Responsibilities include managing waiting lists and patient records, coordinating appointments and follow-up care, monitoring patient activity against Trust standards, supporting urgent and cancer pathways, and acting as a key point of contact for patients and colleagues.

You will use your organisational skills and attention to detail to resolve queries, maintain accurate information and support the efficient delivery of safe and effective patient care.

This role is ideal for someone who is organised, patient-focused and enjoys working in a fast-paced environment where their contribution makes a real difference to patient outcomes.

"Every appointment booked, every pathway managed and every patient supported contributes directly to delivering safe, timely and effective care."

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

 

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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