Non Clinical - Support Secretary - Paediatrics

  • Department Medical Secretaries - Paediatrics
  • Salary £22,816.00 – £24,336 per annum
  • Closing Date 09/06/2023
  • Location The Princess Royal Hospital
  • Grade NHS AfC: Band 3
  • Job ref 223-SSP-834
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Part time: 25 hours per week (Hours can be worked flexibly between Monday and Friday)

Job overview

An opportunity has  a risen for a Support Secretary to join the Women and Children's Paediatric and Neonate team. This is a busy, fast paced role working in a large open plan office and is an excellent opportunity to gain valuable experience in the day-to-day management of a busy Medical Secretaries office.  The successful applicant will be given the opportunity to develop new skills and knowledge whilst working within a friendly and established team, you will be a valuable member of the team who will be supported to achieve a wide range of duties and tasks.

The post holder will produce  accurate clinical and general correspondence, using complex and sensitive medical terminology from audio transcription. Experience in this would be desirable. 

The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.

Other duties will include responding to telephone calls from anxious and distressed parents dealing with patients investigations and results, photocopying, scanning and filing.


Main duties of the job

  • Using Microsoft Office application, produce clinical correspondences with audio transcription.
  • Include communication to General Practitioners and other health 
  • professionals, clinical letters, notes and discharge summaries.
  • Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner
  • Arrange and service meetings as required
  • Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
  • To adhere to agreed policies, procedures and protocols.


Working for our organisation

The successful applicant will be working alongside a team of Paediatric and Neonatal Medical Secretaries within the Women and Children’s Centre, who support a number of Paediatric/Neonatal  Consultants which provides a variety of interesting work. 

You should already possess 4 GCSE's (grades 9 - 4) or A - C, RSA stage 2 / 3 typing / word processing (or have equivalent experience), knowledge of MS Office and be working (or willing) towards NVQ Level 3 Business/ Medical Admin or AMSPAR.


Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Look around a little and browse our jobs...

There are many exciting opportunities available for dedicated and loyal staff at The Shrewsbury and Telford Hospital NHS Trust.

Is it time you made a change?