Job overview
INTERNAL ONLY
An exciting opportunity has arisen to join our Women & Children's Operational Team based at The Princess Royal Hospital. We are looking to appoint a Support Coordinator to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement. The successful applicant will be required at times to cross site work at The Royal Shrewsbury Hospital.
The post holder will receive full training and ongoing support to achieve their full potential. The post holder will be a point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.
The post holder will provide a patient focused service that supports the Women and Children's Operational Team and clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
Main duties of the job
• Post holder will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills.
• Excellent attention to detail and a passion for patient care is essential.
• Ensuring efficient and effective use of the theatre and endoscopy sessions.
• Play a central role within this service and work in close liaison with NHS colleagues, patients, and general public.
• To manage waiting lists in accordance with the Patient Access Policy and to achieve government waiting time standards.
• To be responsible for the addition and removal from waiting list and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician, patient, or management request.
• Monitor the Patient Target List (PTL) on a daily basis to ensure government access standards are not breached and to escalate any potential breaches and take appropriate action to resolve capacity issues and escalate any issues to the Assistant Operations Manager
• Managing waiting lists for patients on the cancer pathway who require endoscopy procedure and/or further surveillance appointments.
Working for our organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
Detailed job description and main responsibilities
For full duties and responsibilities of this role, please refer to the attached document entitled "Candidate Job Pack"
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