Job overview

*INTERNAL VACANCY*

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The Oncology & Haematology Department at The Royal Shrewsbury Hospital are looking for a Senior Administrative Assistant to join a team of staff who support the administrative work necessary for the smooth running of the Centres. 

The ability to prioritise and structure workload and present a calm and understanding approach at all times is key to this role. Excellent communication skills, and the ability to be able to treat patients with empathy, dignity and respect are essential. Experience of using Careflow is essential.

The post holder will need to be able to work between the hours of 8.00 am and 18.00 pm - full time and part time hours available and will work as part of a wider team including Consultants, Medial Secretaries, Nurses and Health Care Assistants.

Basic computer skills are essential.  Previous experience of working with the hospital electronic patient administrative system is preferred but training will be provided.  

Main duties of the job

The post holder will work flexibly across all administrative services to meet service needs which will include reception, appointments, clinic preparation and all office support functions.  

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.