This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

We are looking for an enthusiastic and motivated individual to support our Patient Access Team covering Reception Areas within Shrewsbury and Telford Hospitals.

The successful candidate will have the ability to work autonomously as well as part of a bigger team. 

PAC Support Services Team provide support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital (PRH). This role will involve meeting and greeting patients at the time of attendance and ensuring that they are booked into a clinic upon arrival, ensuring notes are ready for the clinical staff.  The attendance will also need to be completed using the Trust’s Patient Administration System.

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential.  You will be joining a dedicated team with extensive experience and a commitment to ensuring organisational success.

This is a fixed term position to cover maternity leave, working part time, 18.75 hours per week.

Main duties of the job

• This role supports patient services across reception, clinic prep and medical records. 
• You will help welcome patients, check them in, and make sure their notes are ready for staff. 
• You will help find, file and prepare patient notes, which can include physical work such as lifting and moving files. 
• You will use the Patient Administration System every day and receive full training to do this. 
• You will work as part of a team, follow confidentiality rules, and stay calm and professional with patients and staff. 
• You may work at either hospital site and will be supported with training, development and health and safety guidance. 

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

For further details / informal visits contact:

Mandie Hannell

Outpatient Services Manager

mandie.hannell1@nhs.net

01743 261000

Ext 1411