Job overview

We are excited to announce a rare opportunity to join our wonderful team! We have a two permanent vacancies within our Patient Journey Department.
One Peripatetic Patient Journey Facilitator role will be based at The Princess Royal Hospital, Telford and the other will be based at The Royal Shrewsbury Hospital, Shrewsbury, however, cross site working will be required to support the service. You will need to be flexible and provide additional support to the areas where demand exceeds usual activity or where there is annual leave or short/long term absences. 

The successful candidate will need to be dynamic, proactive and personable.  You will need to use great communication skills to be the main point of contact relating to the discharge of patients on ward areas, linking in with social care, therapy services for example.  It is important that you use your organisational skills to ensure tasks are completed and any concerns are escalated in a timely way.

Ideally, you should have an understanding of SAFER Red2Green approach and the different pathways to ensure the patients’ journey is progressed in a timely manner.

Main duties of the job

Daily update of database to ensure patients are discharged in a timely manner.  Whilst actively seeking to ensure that all patients are managed through their pathway. Where this is not likely to be met; to proactively take steps to ensure that patients investigation and treatment schedules are brought back within target.

To understand the pathway of each individual patient; monitoring their progress and ensuring timely intervention is achieved.

Attend daily board rounds, and identify the patients who require the support of social services, Pathway Zero or any other support service’s to facilitate discharge.

Ensure the accuracy of the information available on the Careflow and Patientflow systems and updating/progressing where necessary.

To provide flexible cover in the event there is a vacant Patient Journey Facilitator post or there is long/short term absence in the team, or to support another Patient Journey Facilitator due to high level of discharges and to work flexibly across the wards as required

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

The Patient Journey Facilitator’s (PJF) role is vital in supporting the wards to ensure patients are discharged in a safe and timely manner. 

The PJF’s sit within the Medicine and Emergency Care Division - Patient Journey Department, along with the Medicine Flow Coordinators. The team are supported by the Medicine Operational Managers to provide support to the wards in respect to the patients’ journey and their discharge process.