Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

We are looking to appoint a Patient Flow & Admissions Coordinator to provide administrative coordination to support patient flow and admissions across SaTH.

Acting as a single point of contact for clinicians accessing emergency secondary care and other agreed referrers, the post holder will ensure referrals are handled efficiently and passed to the appropriate clinical teams.

This is a non‑clinical Band 3 role, focused on delivering clerical, coordination, and communication duties in line with agreed procedures, pathways, and escalation processes. The post holder will work under supervision and refer issues outside their scope to senior staff as required

Main duties of the job

• Act as a single contact point for clinicians accessing emergency secondary care, following agreed procedures and scripts.
• Handle incoming and outgoing calls from patients, healthcare professionals and partner services, passing information accurately and promptly.
• Fast‑track referrals to appropriate professionals or services in line with agreed pathways.
• Arrange and coordinate outpatient appointments and hospital admissions in line with set processes.
• Book and coordinate patient transport, liaising with providers and internal teams to confirm arrangements.
• Work with patients and healthcare professionals via telephone and email, maintaining confidentiality and professionalism.
• Accurately enter and update patient information on Trust and HealthHero systems.
• Manage and maintain appointment books for face‑to‑face hospital appointments.
• Monitor referral and appointment progress, escalating delays or issues to senior staff.
• Provide day‑to‑day administrative support to colleagues and clinicians.
• Participate in call‑handling rotas, working to agreed KPIs, protocols and scripts.
• Escalate queries or issues outside own authority to the Team Leader or Manager.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.