Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

We are seeking a dynamic and experienced Operations Manager to join our fast-paced centre, which includes the Emergency Departments and Acute Medicine areas at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital (PRH). This is an exciting opportunity for a motivated individual with a strong background in operational leadership to contribute to the delivery of both organisational and centre-specific objectives.

The Operations Manager will play a pivotal role in delivering key targets and performance indicators related to quality, activity, finance, and governance. The post holder will be skilled in managing competing priorities to a high standard, ensuring the effective and efficient operation of services across the centre, while maintaining a visible and supportive presence within clinical areas.

The successful candidate will be required to work cross site throughout the working week.

Main duties of the job

• Working with the Clinical Directors and Centre Manager, the post-holder is responsible for formulating and implementing service delivery plans to achieve the operational and strategic objectives of the Centre.
• Accountable for service delivery, the post-holder will be required to liaise with service users, other agencies and stakeholders along with working closely with other teams to ensure efficient and effective management of all resources to deliver safe, high quality and effective patient care.
• A critical aspect of the role involves excellent communication and collaborative working relationships with our Matrons, Clinical Directors, and wider clinical and non-clinical teams and key stakeholders. The post holder will be responsible for driving performance, achieving agreed KPIs, and supporting a culture of continuous improvement and service excellence.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.