INTERNAL VACANCY

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The Medical Examiner Service are seeking to recruit a motivated and efficient Administration Assistant to our team who has a resilient but compassionate nature.

The post holder will provide administrative support to the Medical Examiner team to assist in ensuring that Medical Certificates of Cause of Death for community deaths are issued in line with, departmental, regional and national policy. Working closely with and supporting both the Medical Examiner Officers and Medical Examiners you will gain an understanding of patient journeys within the health system and help to support those who are bereaved due to the death of a relative in the community. 

Main duties of the job

• To support the Medical Examiner Officers and Medical Examiners with the administrative duties that come with reviewing a death.
• By preparing and processing Medical Examiner documentation, scanning medical certificates to the registrar and necessary documents to and from the Coroner's Service.
• To support the bereaved by taking their phone enquiries and informing them of the Medical Examiner service and what support they will be receiving from the team.
• Ensuring all relatives are sent a bereavement pack with supportive literature.
• To liaise with medical staff at all levels to ensure completion of the medical certificate of cause of death and cremation papers in a timely manner.
• To input and maintain comprehensive data on all the deaths reviewed by our service using Microsoft Excel spreadsheets. 
• To provide administrative support to the Medical Examiner Officers with the running of the office environment.
• To liaise with external providers (GP practices, community hospitals, Hospice, Coroner Service) to ensure accurate MCCDs and fully completed referrals are sent to the service so that prompt medical examiner review can go ahead and completion of the death certificate. Where there is an issue with the MCCD or ME referral, to raise this with the appropriate stakeholder and chase up any amendments required.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.