Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

• To provide leadership and management for the day to day running of the Administration and Clerical team within the Maternity Outpatients and Scan Department and, if applicable, Paediatric Outpatients, ensuring the A&C team are delivering the highest possible standard of work.
• To have a robust understanding of the patient administration, outpatient clinic systems and of the case notes system and to be able to deliver all aspects of the administration service, if staffing levels require this.  
• To optimise list utilisation with proactive thinking, regularly monitoring the capacity of appointments an taking appropriate action to ensure the efficiency of appointments utilisation and liaising with sonographers/midwives when extra capacity is required.
• To have a clear understanding of antenatal/maternity pathways and the importance of aligning antenatal appointments with obstetric scan appointments as necessary. 
• To provide basic clinical information to patients in relation to the type of clinic they are attending and any medical instructions they need to follow prior to their appointment.

Main duties of the job

• Providing administrative support to colleagues, teams and/or services.
• Carrying out a range of administrative duties including answering queries, progress chasing, task-related problem solving.
• Using specialist knowledge in administration, policies, and procedures to respond to non-routine matters.
• Liaising with own and other departments.
• Accurately maintaining electronic and/or hard copy records.
• Dealing with enquiries e.g. from patients, relatives and staff.
• May provide training/supervision/leadership.
• Coordinating activities such as meetings, waiting lists, clinics.

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together! 

Hospital Transformation Programme (HTP)

As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.

We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.

Full details of HTP can be viewed on the Hospital Transformation Programme Webpage

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.