Non Clinical - Maternity Outpatients Administrator

  • Department Medical Records - Women & Children's
  • Salary £22,816.00 – £24,336 per annum
  • Closing Date 25/06/2024
  • Location Shrewsbury and Telford
  • Grade NHS AfC: Band 3
  • Job ref 223-MOA-331
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Bank

Job overview

To act as first point of contact for the Maternity Outpatients and Scan Department
To provide an efficient comprehensive administration and clerical support to the Maternity Outpatient and Scan department across a range of functions.

Main duties of the job

  • To liaise with patients, relatives, clinicians and medical secretaries in all departments to ensure that a high level of service is provided to all users
  • The post holder will be required to book and outcome appointments. To maintain clinic lists electronically using appropriate Trust systems.
  • Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner, overcoming any cultural or language barriers
  • Communicate appropriately with a range of people at different levels in the organisation.
  • Be flexible, self-motivated and work with minimum supervision.

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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