Non Clinical - Maternity Digital Support Officer

  • Department Maternity
  • Salary £28,392.00 – £31,157 per annum
  • Closing Date 21/08/2026
  • Location Telford
  • Grade NHS AfC: Band 4
  • Job ref 223-MDS-638
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time - 37.5 hours per week

Job overview

 

An exciting opportunity has arisen for a motivated and enthusiastic Maternity Digital Support Specialist to join the Maternity Digital Team. Working closely with the Digital Midwife, Maternity Leadership Team, clinical staff and Trust IT services, you will support the development, implementation and optimisation of digital systems across Maternity Services.

The successful candidate will provide day-to-day support for the Maternity Information System and Electronic Patient Record (EPR), helping to maintain high standards of data quality, system performance and user support. Responsibilities will include troubleshooting system issues, delivering staff training, supporting digital projects and producing reports to support service improvement and operational performance.

This varied role requires excellent organisational, communication and problem-solving skills. You will work independently to support digital transformation, improve workflows and contribute to the delivery of the Maternity Digital Strategy.

The ideal candidate will have experience of digital systems, data quality and reporting, together with the ability to build positive working relationships with a wide range of stakeholders. An interest in digital innovation and improving outcomes for women, babies and families is essential.

This is an excellent opportunity to play a key role in the ongoing digital transformation of maternity services and support the delivery of safe, effective and high-quality care.

 

Main duties of the job

 

The Maternity Digital Support Specialist will support the development, implementation and optimisation of digital systems across Maternity Services, ensuring staff receive effective system support and that high-quality data is available to support safe patient care.

Key responsibilities include providing day-to-day support for the Maternity Information System and Electronic Patient Record (EPR), troubleshooting system issues, monitoring data quality, producing reports and supporting service improvement initiatives. The post holder will work closely with the Digital Midwife, Maternity Leadership Team, Trust IT services and external suppliers to implement digital solutions and resolve technical issues.

The role includes delivering training to clinical and non-clinical staff, developing user guidance, supporting digital projects and maintaining project documentation. The successful candidate will also assist with the implementation of new technologies, support community-based staff across multiple sites and contribute to the delivery of the Maternity Digital Strategy.

This is an exciting opportunity to play a key role in driving digital transformation, improving system utilisation and supporting high-quality maternity and neonatal services.

 

Working for our organisation

 

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP  

 

Detailed job description and main responsibilities

For further information relating to the role, please see attached Job Description and Person Specification. 

Candidate Pack
Apply Now

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Look around a little and browse our jobs...

There are many exciting opportunities available for dedicated and loyal staff at The Shrewsbury and Telford Hospital NHS Trust.

Is it time you made a change?

 

Search Nursing Jobs
Search Doctors Jobs
Search Clinical Support Jobs
Search Non Clinical Jobs

Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

Testimonials