Job overview

*INTERNAL ONLY POST*

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

This is an exciting opportunity to be part of a motivated and enthusiastic team committed to the delivery of the highest standards of care for Lung Cancer patients.

The purpose of this post is to support the Nursing team at The Royal Shrewsbury Hospital, ensuring a smooth and efficient service for patients throughout their initial contact with the lung cancer team.

You should have excellent communications skills, be effective in working closely with clinical and non-clinical staff with a flexible, patient centred approach. You should have the ability to empathise with this vulnerable patient group.

Main duties of the job

1. Triage incoming calls and initiate appropriate response according to assessment tools, protocols and individual pathways, liaising with the CNS as appropriate.

2. Provide basic telephone advice and refer on or signpost to other sources of support.

3. Coordinate the necessary assessments, appointments or investigations as identified in patients care plan, including the use of the electronic Somerset Cancer Register system.

4. Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications on a timely manner – this may include printing out information, referring to the Cancer Information and Support Service.

5. Document and monitor all aspects of the care coordination and service delivery.

6. Act as the patient’s facilitator to resolve issues that may be perceived as barriers to care.

7. Assist people to access appropriate information and support by sign posting to a range of support services and encourage self-management where appropriate.

8. Arrange Holistic needs assessment (HNA) appointments for all patients receiving a new diagnosis of lung cancer.

9. Undertaking the initial HNA assessment with the patient, focusing on non-clinical needs.

10. Refer patients to appropriate services e.g. welfare and benefits, iCan, Macmillan information centre.

11.Receive referrals for surgical follow up clinic from MDT. Ensure Lead LCNS has appropriate information to enable creation of end of treatment summary.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.