Job overview
*INTERNAL VACANCY*
This is an exciting opportunity to be part of a motivated and enthusiastic team committed to the delivery of the highest standards of care for Lung Cancer patients.
The purpose of this post is to support the Nursing team at The Royal Shrewsbury Hospital, ensuring a smooth and efficient service for patients throughout their initial contact with the lung cancer team.
You should have excellent communications skills, be effective in working closely with clinical and non-clinical staff with a flexible, patient centred approach. You should have the ability to empathise with this vulnerable patient group.
Main duties of the job
1. Triage incoming calls and initiate appropriate response according to assessment tools, protocols and individual pathways, liaising with the CNS as appropriate.
2. Provide basic telephone advice and refer on or signpost to other sources of support.
3. Coordinate the necessary assessments, appointments or investigations as identified in patients care plan, including the use of the electronic Somerset Cancer Register system.
4. Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications on a timely manner – this may include printing out information, referring to the Cancer Information and Support Service.
5. Document and monitor all aspects of the care coordination and service delivery.
6. Act as the patient’s facilitator to resolve issues that may be perceived as barriers to care.
7. Assist people to access appropriate information and support by sign posting to a range of support services and encourage self-management where appropriate.
8. Arrange Holistic needs assessment (HNA) appointments for all patients receiving a new diagnosis of lung cancer.
9. Undertaking the initial HNA assessment with the patient, focusing on non-clinical needs.
10. Refer patients to appropriate services e.g. welfare and benefits, iCan, Macmillan information centre.
11.Receive referrals for surgical follow up clinic from MDT. Ensure Lead LCNS has appropriate information to enable creation of end of treatment summary.
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
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