Non Clinical - Information Governance Support Officer

  • Department SIRO & Information Governance Team (SBP)
  • Salary £28,392.00 – £31,157 per annum
  • Closing Date 25/08/2026
  • Location The Shrewsbury Business Park
  • Grade NHS AfC: Band 4
  • Job ref 223-GSO-646
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5

Job overview

**Please note we will not be able to offer sponsorship for this role** 

The post holder will support the Information Governance (IG) Team in the promotion of good IG practice in relation to work procedures and practices underpinned by knowledge of the Data Protection Act 2018, General Data Protection Regulation, Freedom of Information Act and Records Management Code of Practice. 

This post will provide support to the IG Lead in ensuring that the Shrewsbury and Telford Hospital NHS Trust meets its legal obligations in relation to any current and future data legislation. 

The post holder will contribute to and support the provision of training and monitoring of the IG framework and will provide and receive complex information whilst offering advice and guidance on the practical implementation of IG.

Main duties of the job

  • To support the Data Protection Officer with the implementation of GDPR within SaTH, and provide support for the Trust to become compliant with GDP
  • Manage the population of the information asset register and offer advice and support to those Information Asset Owners (IAOs) and administrators.
  • Provide and receive complex information relating to information breaches and IG queries
  • Undertake factual investigations into information governance incidents and maintain a log of any incidents and remedial recommendations and actions
  •  To deliver all aspects of IG Training for all staff
  • Provide administrative support where required which will include being the first contact within the IG Team, booking meetings with data subjects and managing the dedicated IG inbox         
  • To conduct spot check audits, Information Security Audits and Confidentiality audits.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Candidate Pack
Apply Now

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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