Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The IBD Specialist Nurse Team are looking for a permanent Band 3 post. This post is 37.5 hrs per week. 

Administrative support co-ordinator for the Inflammatory Bowel Disease service (IBD). 

This is a pivotal role, co-ordinating the day-to-day activities of the IBD team; triaging telephone calls and ensuring a seamless service for IBD patients at SATH including scheduling appointments and clinics to maximise the service capacity. You will have a prime role as the Trust interface for patients with IBD. The IBD support coordinator should be able to work without daily supervision and be able to take responsibility for their work within the pathways of care and the framework laid down by the senior IBD team.

The role will be primarily based at The Royal Shrewsbury Hospital although some cross site work may be required occasionally and is primarily Monday to Friday 9-5 but this can be flexible in response to service demand and personal requirements.

Informal visits or discussion very welcome.

Main duties of the job

• Co-ordinate and arrange IBD clinics, infusion service appointments and patient clinic appointments according to service demands / provision.
• Record clinical telephone interactions on the PAS system.
• Arrange ad-hoc clinics including venue and staff availability.
• To co-ordinate and liaise with pharmacy regarding homecare prescriptions and Blu-Teq funding requests.  
• To take a responsible administrative role in tracking prescriptions to ensure patients receive drugs in a timely manner.
• To co-ordinate and provide administration support for the IBD Multidisciplinary Team (MDT) meetings including minute taking.
• The post holder will be responsible for maintaining patient records and accurate databases associated with all patients with IBD.
• To assist in the preparation and planning of patient information leaflets & clinical literature under the guidance of the IBD Team ensuring that patient leaflets are available, up to date and relevant, liaising with patient representatives.
• To actively participate in team meetings as appropriate.
• To undertake necessary filing / photocopying and other administrative duties.
• To act up to the role as IBD MDT Coordinator in their absence for example covering periods of annual leave.

Working for your organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

Our friendly IBD team work closely with the Infusion team and Endoscopy Units on both sites to ensure a smooth patient journey, this busy role enables the post holder to make a difference to patient care and be part of the wider Gastroenterology and Endoscopy teams.