Non Clinical - Higher Level Medical Secretary Band 4

  • Department Medical Secretaries - Head & Neck (PRH)
  • Salary £27,485.00 – £30,162 per annum
  • Closing Date 09/10/2025
  • Location The Princess Royal Hospital, Telford
  • Grade NHS AfC: Band 4
  • Job ref 223-HLS-715
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Fixed Term - 6 months
  • Hours 37.5

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a proactive and highly skilled Higher Level Medical Secretary to join our dedicated Head & Neck Secretariat team at Princess Royal Hospital. This is a pivotal role within a small, supportive team of Medical Secretaries. Providing high-level secretarial support to Consultants within the Head & Neck Cancer department, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

You should already possess:
4 GCSEs (grades 9–4 or C–A) or equivalent, RSA Stage 3 typing and word processing skills (or equivalent experience), proficiency in Microsoft Office applications,  a qualification or active progress toward NVQ Level 3 in Business/Medical Administration or AMSPAR

Main duties of the job

The post holder will be responsible for producing accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation. In addition to administrative duties, you will handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion.

This role offers a unique opportunity to gain hands-on experience in the daily operations of a busy Medical Secretaries office. It is ideally suited to a motivated individual seeking to develop their skills and progress within a dynamic healthcare environment.

  • Manage multiple tasks, a significant and substantial number of which are non-routine ensuring that  deadlines are met.
  • Transcribing complex and sensitive medical terminology from audio dictation
  • Prioritise and organise own workload, making decisions and initiating action where necessary, ensuring the smooth running of the office\team through shared knowledge and cover.
  • Ensure that the results of tests and investigation reports for patients are received; shown to medical staff and all relevant ongoing arrangements are carried out.
  • Using own initiative ensure that results which require immediate action are presented to the Consultant or other senior member of the Medical Team\Multi-Disciplinary Team (MDT) in a timely manner and clinical responses are completed.
  • Arrange and service meetings taking and transcribing minutes and any follow-up actions as requested.

Working for your organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Hospital Transformation Programme (HTP)

As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.

We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.

Full details of HTP can be viewed on the Hospital Transformation Programme Webpage

 

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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