Non Clinical - Healthroster Support Officer

  • Department People Systems Team
  • Salary £27,485.00 – £30,162 per annum
  • Closing Date 03/04/2026
  • Location Shrewsbury Business Park (with home/remote working)
  • Grade NHS AfC: Band 4
  • Job ref 223-HSO-227
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week

Internal Vacancy
 
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
 
We are looking to appoint a Support Officer on a full-time permanent basis to provide day‑to‑day support as part of the Healthroster Team, assisting managers and colleagues across the Trust in the effective use of the Healthroster system.
 
The successful applicant will deliver guidance and assistance to ensure accurate and efficient use of system functions, supporting the Healthroster Lead and Healthroster Supervisor with the delivery of training and ongoing operational support to ensure the Healthroster system is utilised appropriately, consistently and in accordance with Data Protection legislation and Trust requirements.

Main duties of the job

  • Provide responsive, customer‑focused helpdesk support for Healthroster, ensuring all queries are resolved or escalated appropriately. 
  • Collaborate with the Healthroster Lead and the Healthroster Supervisor to support system rollout, training, maintenance and improvements across the Trust. 
  • Provide informed responses and guidance to users, helping them navigate and make effective use of Healthroster.
  • Proactively identify improvements, training needs and opportunities that encourage the full utilisation and optimisation of Healthroster functionality.

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

*Interviews will be held on 17th April 2026*

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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