Non Clinical - Head & Neck Rota Coordinator (Internal Only)

  • Department Head and Neck Management Team (PRH)
  • Salary £32,073.00 – £39,043 per annum
  • Closing Date 12/05/2026
  • Location The Princess Royal Hospital, Telford with cross-site working required
  • Grade NHS AfC: Band 5
  • Job ref 223-HNC-349
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen due to Centre re-structure for a full time Band 5, Rota Coordinator to join the Head & Neck and Ophthalmology Centre.  The role will be based at The Princess Royal Hospital with cross site working at The Royal Shrewsbury Hospital.  

The successful candidate will act as point of contact for all teams for expert advice on medical staffing vacancies, both short and long term.

Review unexpected absences on a daily basis and use own initiative to find and enact solutions to ensure gaps in the rota are mitigated and services are able to provide a safe level of cover, escalating areas of concern to the senior Operational Team if unable to resolve.

Be responsible for arranging the provision of locum cover for Doctors in the Head and Neck and Ophthalmology centre.

Contact doctors directly if any urgent cover required, including face to face/calls/emails/sending group texts.

Work with the Consultant staff and Medical teams to attempt to fill temporary vacancies and support them and the operational team in using own initiative to identify longer term solutions to gaps within the medical rota.

Main duties of the job

  • This role manages the daily medical rotas for the Surgical Department to make sure there are enough doctors on duty and services stay safe.
  • It involves planning ahead, solving staffing problems quickly and working closely with Consultants, Clinical Directors and Medical People Services.
  • The job needs strong organisation skills, great communication and very good attention to detail.
  • You will help arrange locum cover, keep track of leave and sickness, and make sure rotas follow all rules and policies.
  • You will update systems, share weekly rota plans and build good working relationships with doctors and staff.
  • The role includes working across both hospital sites and supporting other rota teams when needed

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP  

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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