Non Clinical - Fertility Administration Assistant

  • Department Fertility
  • Salary £24,465.00 – £24,465 per annum
  • Closing Date 23/09/2025
  • Location Shropshire and Mid Wales Fertility Centre
  • Grade NHS AfC: Band 2
  • Job ref 223-FAA-686
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract 12 months (Fixed term - 12 months contract)
  • Hours Part time - 15 hours per week (2 days per week, 9-5, Thursday and Friday. To include some bank holidays on a rota basis.)

Job overview

 

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The postholder's main responsibilities are to staff the busy, main telephone line and email inbox, accurately taking messages for other staff members and answering non-clinical queries as appropriate. Most of the calls received will be from fertility patients. In between calls the job holder will be required to locate and file notes, file paperwork, help prepare clinics, book appointments and assist with general administration tasks as required.

Please note this job requires participation in a bank holiday working rota (doesn't normally include the Christmas period bank holidays).

 

Main duties of the job

 

To assist members of the fertility team with administrative duties.

Staff the main telephone line to assist patients and other callers with enquiries, recording calls on a database and accurately taking messages for other staff members.

Resolving simple queries that are of a non-clinical nature

Locating and filing notes

Monitoring the generic email box and forwarding emails to teams/staff members as appropriate.

Assisting in the preparation of notes for clinics

Cover for receptionist in times of absence

Attendance and input at team and admin meetings

Maintain the highest levels of patient confidentiality and to act at all times within the guidelines of professional bodies and the Human Fertilisation and Embryology Authority.

 

Working for our organisation

 

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Shropshire and Mid Wales Fertility Centre is based off site in a bespoke, modern facility at Severn Fields Health Village in Shrewsbury. We are a multidisciplinary team of around 50 dedicated staff who pride ourselves in offering supportive,  patient centred  fertility investigations and treatment. Our patients come from across Shropshire and Wales for both NHS and self funded fertility treatment.

 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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