Non Clinical - Emergency Department Clerical Officer

  • Department Accident & Emergency Reception
  • Salary £18,870.00 – £19,918 per annum
  • Closing Date 23/05/2022
  • Location The Princess Royal Hospital
  • Grade NHS AfC: Band 2
  • Job ref 223-EDC-429
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Fixed term for 12 months
  • Hours 22.5 hours per week

Job overview

The Emergency Departments at The Shrewsbury and Telford Hospital NHS Trust provide 24 hour emergency care to the people of Shropshire and Mid Wales.  We currently have vacancies at The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford  to work within our Emergency Department Reception and Ward Clerk team.  You will be part of a group of employees which comprises of medical, nursing and administrative staff who provide a high standard of service to patients and relatives attending the departments.

The successful applicants will need to have experience of delivering a high standard of customer service in a customer facing role; possess good IT skills and remain calm under pressure.  A good telephone manner, confidence and a positive way of working is essential.

You will be required to be flexible within the contracted hours in order for the service to be fully covered.  Full training will be provided for all candidates.

The working hours will be discussed at interview, however, these will be  worked on a 24-hour varied shift pattern, which could include days, weekends, evenings, night shifts and bank holidays.

Main duties of the job

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, including admissions and to provide information for patients, relatives and internal and external agencies, on A&E status.

The post holder will ensure that all CAS Cards are coded in an effective and timely manner, ensuring that the correct information is entered onto the SEMA System for contracting purposes.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Cross site working will be required at times.

Working for your organisation

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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