Non Clinical - Clinical Systems Support Floorwalker

  • Department IT Department (SBP)
  • Salary £28,392.00 – £31,157 per annum
  • Closing Date 28/08/2026
  • Location The Shrewsbury Business Park
  • Grade NHS AfC: Band 4
  • Job ref 223-CSF-664
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Fixed Term/Secondment - 12 months
  • Hours 37.5

Job overview

This is an exciting opportunity to join our Digital Transformation team as a Clinical Systems Support Floorwalker, supporting staff across Shrewsbury and Telford Hospital NHS Trust and wider Group locations as we introduce and improve clinical digital systems.
You will play a visible, hands-on role in helping colleagues feel confident using new digital workflows in live clinical and operational settings. Working closely with trainers, project teams and frontline services, you will provide practical support, answer routine queries, reinforce training and escalate issues where needed.
If you enjoy working with people, solving problems, learning new systems and making a real difference to how digital tools support patient care, this role offers a fantastic opportunity to be part of meaningful digital change across our hospitals and community services.

Main duties of the job

The Clinical Systems Support Floorwalker provides visible, practical frontline support to staff during the implementation and optimisation of clinical systems across Shrewsbury and Telford Hospital NHS Trust and the wider Group, including Shropshire Community Health NHS Trust. The post holder helps staff adopt new digital workflows safely and effectively by offering on-site and remote guidance, resolving routine issues, reinforcing training, and escalating more complex problems through agreed support routes.

Working for your organisation

Our Digital Team at The Shrewsbury and Telford Hospital NHS Trust offers a dynamic and highly collaborative environment, bringing together clinical, technical, administrative and training expertise to deliver meaningful transformation. We pride ourselves on a strong team culture, where multidisciplinary working is the norm and colleagues support one another to solve problems and improve care.

Working within the team provides a unique opportunity to be part of a forward-thinking digital transformation journey, focused on moving to fully integrated, paperless ways of working. Our culture is open, supportive and improvement-driven, with a clear shared purpose: to deliver safe, high-quality, digitally enabled care for our patients whilst making a real difference to the experience of staff.

Joining the team means becoming part of a motivated and engaged workforce committed to innovation, collaboration and delivering tangible improvements across the Trust.

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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