Job overview

This role provides support to a busy department responsible for checking and improving patient care.  Your role will be to obtain medical records for review by the team, and support with general administration duties.

You will be based at The Royal Shrewsbury Hospital, but there is a regular requirement to travel to The Princess Royal Hospital and our offsite medical records storage facilities in Shrewsbury and Telford. Due to the requirements of this role being to obtain medical records, home working is not possible.

It is therefore essential that you are able to drive, have a full UK driving licence and access to a vehicle that you are willing to insure for business purposes.

For your supporting information, please do not use AI. We do not require an extensive amount of unnecessary information. There are 13 numbered requirements in the Person Specification.

Main duties of the job

• The purpose of this role is to provide clerical support for the Clinical Audit Department.  
• The post-holder will work as part of a team and will have contact with all areas of the Trust and, on occasion, outside agencies and other Trusts.  
• The main duty of the post is to obtain patient casenotes for review by clinicians and update the notes’ location on the Careflow System (training provided). 
• When trained, the postholder will also be expected to design and scan data collection forms using Teleform software.
• The role also includes basic administrative tasks such as photocopying, filing, data entry, copy typing, data entry and taking telephone messages.   

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.