Non Clinical - Clerical Officer – Booking & Scheduling Team Apprentice

  • Department Scheduling Services Department
  • Salary £10,296 approx (£5.28 per hour) in Year 1 of Apprenticeship
  • Closing Date 31/03/2023
  • Location The Royal Shrewsbury Hospital
  • Grade Apprenticeship
  • Job ref 223-COA-560
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Apprenticeship - 14 months
  • Hours 37.5

Job Description

This is a level 2 apprenticeship in customer service. This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust.  The NHS is a well-respected and globally recognised employer.  Patient access is the ideal place to work if you are looking for a career working within the Trust. 

Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential.  

Previous administrative experience including previous Booking or Appointment experience would be beneficial, but is not essential as full training will be provided.  Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues. 

 Outpatient Scheduling Team Apprentice will work alongside members of the Booking & Scheduling Team. The focus of the role will be to give support and to provide administration support to the Outpatient booking team.

Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures.

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service.  The post holder will be working within the busy Booking and Scheduling Department based at The Royal Shrewsbury Hospital. 

The Booking and Scheduling department manage Outpatient and Inpatient appointments across The Shrewsbury and Telford Hospital NHS Trust, taking approximately 1000 calls from patients per day.  Successful candidates will have specific areas of responsibility, working alongside and taking direction from member's of the team to maintain waiting list management, clinic rescheduling as well as inquiries from all manner of colleagues and patients.

We are a large team of over 40 and provide a booking service for Outpatients across our main sites, The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford. The team is often the first point of contact our patients have with the Trust and providing high quality service is essential to ensure that they begin their pathway with us safely.

You will be working in a busy office environment and will be responsible for supporting the team in booking patients as well as taking and making outgoing calls. The team are supported by a number of Team Leaders and two Office Managers.

As a team, we are passionate about helping our staff to achieve their career aspirations, and can offer a variety of learning and development opportunities to support your continued development.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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