Job overview
An exciting opportunity as arisen for an enthusiastic Administration support to join our busy department, based at Shrewsbury Hospital. The successful applicant will need to have had experience of an office environment and good IT skills, a good telephone manner, confidence and initiative is essential. The postholder will work flexibly across all administrative services to meet the service and all office support functions.
This role includes:
1.Providing an efficient and comprehensive secretarial support service to for the Secretary/PA, prioritising work to ensure deadlines are met.
2. Ensure effective communication with associated departments.
3. Assist in the organisation of the Clinical Team’s workload
4. Electronic and manual search for notes.
Main duties of the job
Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
To promote the implementation and adherence of agreed policies, procedures, and protocols.
Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
Opening and dealing with incoming correspondences as appropriate.
Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary
Working for our organisation
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Detailed job description and main responsibilities
For full duties and responsibilities of this job role, please refer to the attached document named "Candidate Job Pack".
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