Non Clinical - Cardiorespiratory Bookings Team Leader

  • Department Cardiorespiratory Bookings Team
  • Salary £27,485.00 – £30,162 per annum
  • Closing Date 26/08/2025
  • Location The Princes Royal Hospital
  • Grade NHS AfC: Band 4
  • Job ref 223-CBT-576
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Fixed term: 8 months (until 31/03/2026)
  • Hours Full time - 37.5 hours per week (Monday to Friday (weekend working may be required in future))

***INTERNAL APPLICANTS ONLY***

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The Cardiorespiratory Department is looking for a Bookings Team Leader to coordinate and support our Admin Team. 

You will be part of, and responsible for a busy administrative team which works closely as part of a multidisciplinary department. The Admin Team receives and books appointments from referrals within the Trust and wider Healthcare Community. They also handle  a large number of queries via phone and in person from both patients and other colleagues. They are responsible for bookings and receiving patients at 3 different sites – both SaTH sites and the Community Diagnostic Centre, at Hollinswood House.

 

 

Main duties of the job

 

  • Line Manage a  very busy Bookings Team, seeking support from Cardiorespiratory Services Manager, when necessary.
  • Ensure the smooth day to day operational performance of your team.
  • Managing HR issues relating to, including but not exclusively, sickness, absence, appraisal, management of performance and conduct, training including statutory training, health and safety.
  • Efficiently and effectively co-ordinate the flow of information to ensure there is effective co-operation between departments and service delivery units across the whole patient pathway.
  • Deal with non-clinical queries from general practitioners and members of the multidisciplinary team.
  • Where personal intervention is unsuccessful, to identify through the escalation policy to the Cardiorespiratory Service Manager any deviation from expected pathway in a timely manner to allow corrective action to be achieved.

 

Working for our organisation

 

The Cardiorespiratory Department is a diagnostics department which provides a service to both Trust sites, though has a larger base at PRH. We provide an extensive range of cardiology and respiratory tests, many of which are conducted by Healthcare Scientists/Physiologists. We also support other specific procedures conducted by the relevant specialist consultants within the Trust.

Other than diagnostic testing, we support longterm Sleep Apnoea patients with CPAP initiation and follow up, along with  Cardiac Device patients that also need long term follow up.

 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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