Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen within the Emergency Centre as a Capacity & Flow Manager.  Working collaboratively with the Matrons, Consultants, operational managers and clinicians to deliver a seamless journey for patients moving through the Medicine and Emergency Department clinical pathways.

We are looking to appoint a highly motivated and dynamic leader with extensive experience delivering in a patient flow role who is optimist and forward thinking to be able to work alone and escalate to the appropriate department or specialty across the organisation, ensuring the patient receives the right care in the right place at the right time.  

This role will be integral to the provision of safe, effective flow across the Centre, Division and Trust. The successful candidate will be proactive in seeking ways to develop the service and team and will engage with clinical and operational colleagues across all areas to achieve Centre, Divisional and Trust objectives.

Main duties of the job

Through developing effective links and relationships with relevant professional partners, the post holder will;

• Act as their principal point of contact, to ensure that all flow arrangements are agreed and information flows effectively, providing as seamless a service as possible for patients and their families.
• Assist staff to ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients and to optimise hospital bed utilisation and reduce length of stay
• Maximise the use of ED cubicles and Acute Medicine inpatient beds, enabling local and national NHS targets to be met using knowledge, skills, experience, influence, negotiation, and advanced communication skills to identify and resolve issues that could impact patient pathways.
• Ensure standardisation of processes and reporting across all discharge areas within Emergency.

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled job description.