Job overview

An exciting opportunity has arisen to to join the restructured Capacity & Flow team within the Surgery Anaesthetics Critical Care and Cancer Division as a Capacity & Flow Co-ordinator.

We are looking to appoint knowledgeable, enthusiastic and determined individuals who are highly motivated to facilitate a smooth, co-ordinated journey for our patients from admission to discharge. The successful candidate/s will support in service improvement initiatives in order to achieve divisional and trust objectives.

Main duties of the job

The role of the Capacity & Flow Co-ordinator is crucial to ensure the safe, effective and timely management of patients throughout their inpatient stay right through to the discharge process. The successful candidate will have an understanding of capacity processes to enable accurate bed planning for patients before and after theatre. They will collaborate with ward teams to undertake bed planning for TCI patients on the day before surgery, allowing for anticipated discharges and also liaise with theatres to ensure patients have beds allocated in a timely manner to support optimum theatre utilisation.

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.