Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The Scheduling Services Manager will work closely with the Operational Manager and Centre Manager to ensure the efficient and effective management of outpatient booking and scheduling services within the Patient Access Centre. The post holder will provide operational leadership to the scheduling team, supporting safe, high‑quality and effective patient care while ensuring services operate within agreed performance and governance frameworks.

The role will support the delivery of elective and cancer pathways, maintaining operational grip across outpatient scheduling, clinic utilisation and patient access standards. The post holder will contribute to service improvement and transformation initiatives, working collaboratively across the Centre and Division to support Trust objectives and enhance the patient experience.

Main duties of the job

·         The role helps make sure the Centre runs safely, smoothly and within budget.
·         It supports staff and leads day‑to‑day work to give patients high‑quality care.
·          It uses information and data to spot problems, make improvements and support good patient flow.
·         It works with managers, nurses, doctors and other teams to plan services and meet key targets.
·         It helps manage staff, supports training and development, and makes sure policies are followed.
·         It supports good use of money and resources, and helps the Centre meet its goals.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.