Non Clinical - Assistant Operations Manager (internal only)

  • Department Emergency Assessment Management Team
  • Salary £49,387.00 – £56,515 per annum
  • Closing Date 28/10/2026
  • Location Shrewsbury
  • Grade NHS AfC: Band 7
  • Job ref 223-AOM-785
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week (Expectation to work cross site to ensure appropriate operational cover at least twice a week)

Job overview

 

An exciting opportunity has arisen to join the Emergency Centre as an Assistant Operations Manager. This role offers the chance to be part of a dynamic and forward-thinking operational team, committed to driving measurable and sustainable improvements in operational performance, patient flow and quality of care aligned to the  Trust's Operational Delivery Plan.
Working closely with both Operational and Clinical Leads, the post holder will support the day-to-day operational management of services across Acute Medicine and the Emergency Department. The role requires the ability to build and maintain effective relationships, enabling delivery against a range of priorities in a fast-paced environment.
We are looking for a committed, adaptable, and proactive individual with a genuine passion for supporting multidisciplinary teams (MDTs). The successful candidate will contribute to the operational, workforce, and financial performance of the Emergency Centre, collaborating with colleagues across other divisions and departments, while maintaining a visible and supportive presence within clinical areas.
A critical aspect of role involves fostering strong communication and collaborative working relationships with Matrons, Clinical Directors and wider clinical and non-clinical teams, as well as with key internal and external stakeholders.
This role will require cross-site working across both the Royal Shrewsbury Hospital and Princess Royal Hospital throughout the working week.

 

Main duties of the job

 

Working closely with the Operational Managers, Centre Manager and Clinical Directors for the specialties, the post holder is responsible for supporting the Centre Manager and Operational Managers in the management of the business activities of the service area to ensure delivery of its strategic and operational objectives in line with the Operational Delivery Plan and Accountability Agreement. 

You will have a project to lead on and you will also have service areas that you will be responsible for. 

The post holder will work closely with the Operational Managers and Centre Manager to ensure efficient and effective management of all resources in order to deliver safe, high quality and effective clinical services in an environment of continuous improvement. 

The post holder will work with other Centres and Divisional Leads as required to delivery the Trust's overall strategic objectives, ensuring that the patient experience is a key priority. 

A critical aspect of the role involves fostering strong communication and collaborative working relationships with Matrons, Clinical Directors and wider clinical and non-clinical teams, as well as with key internal and external stakeholders. 

All duties must be undertaken in line with the Department of Health's Code of Conduct for NHS Managers and in accordance with the Trust's values, upholding the highest of standards of professionalism, integrity and accountability. 

 

Working for our organisation

 

The successful applicant will be working closely with other members of the Emergency Centre Management Leadership team to deliver a quality, patient-focused service. 

The team are continually looking for ways to develop innovative ideas and ways of working, ensuring our services continue to match the rapid pace of growth in the Emergency and Acute Medicine Departments 

This post will require cross-site working between hospital sites. 

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

 

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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