Non Clinical - Access to Health Records Team Leader

  • Department Legal Department (PRH)
  • Salary £27,485.00 – £30,162 per annum
  • Closing Date 07/09/2025
  • Location Telford
  • Grade NHS AfC: Band 4
  • Job ref 223-AHR-605-A
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week

The Access to Health Records team are responsible for delivering the complete Subject Access Request (SAR) service in accordance with the legal requirements as defined in the Data Protection Act and General Data Protection Regulations (2018) and the Access to Health Records Act. 

The post holder will lead and coordinate the team responsible for managing SARs. They will ensure that requests for healthcare records are handled lawfully, efficiently and within statutory timeframes.

Main duties of the job

  •         Ensure requests are logged accurately and to be responsible for ensuring that the requests are legitimate and in line with the requirements of the General Data Protection Regulations (GDPR 2018)

  •        Make sure that all relevant checks have been undertaken and that applicants have appropriate authority and consent to access records

  •       Oversee that all copies of records will be accurate, legible, and complete and provided in the format that they were requested.

  •     To supervise day-to-day activities of the team, including allocation of work.  

  •            Monitor turnaround times and ensure requests are processed within the statutory deadline.     

  •       Provide relevant support to Access to Health Records staff in listening, helping and assisting patients sensitively who may be bereaved or dealing with complex family situations

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

The Legal Services is a team that strives for excellence working in a fast paced environment. We are seeking a motivated and passionate individual to join us and lead our Access to Health Records Team. 

Detailed job description and main responsibilities

To effectively supervise the day to day activities of the Access to Health Records Team and ensure statutory deadlines are met. Responsible for ensuring all requests are carried out to a high standard and any issues are raised with the Legal Services Manager 

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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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