IT - Desktop Support Technician

  • Department IT Department
  • Salary £28,407.00 – £34,581 per annum
  • Closing Date 09/06/2023
  • Location Telford
  • Grade NHS AfC: Band 5
  • Job ref 223-DST-559-A
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week

Job overview

An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians. The post holder will be a member of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams. 

The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation.

The postholder will undertake incident diagnostics to resolve any technical issues, support project which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices as well as iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan.

The postholder will also participate in an out of hours on-call Desktop Support rota.

Main duties of the job

You will have demonstrable experience in:-

  • To provide a customer centric service to all staff.  To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH.
  • To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team.
  • To support a range of Windows operating systems including Windows 7 and 10.
  • To support the deployment and day to day management diagnostics of Office365.
  • Build and configuration of Desktop PC’s, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc.
  • Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices.
  • Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX.
  • To support the install of new device across SaTH including the Desktop network patch as part of device installations.
  • Ensure that the IT asset database record is kept up to date.
  • Work within defined deadlines as part of a team and on an individual basis.
  • Installation, repair and maintenance of IT equipment

Working for your organisation

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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