Job overview

Would you like to be part of a vital team ensuring high standards of catering are achieved for our patients, visitors, and staff? Do you want to go home at the end of your shift knowing you helped make your local hospital a great place to be cared for?

Our facilities Catering Team play an essential role within the trust, responsible predominantly for our commercial outlets and supporting the patient meal delivery service to our hospital sites.

We are recruiting a Facilities Catering Supervisor (Retail) at The Princess Royal Hospital, Telford and looking for individuals who share our passion and drive to ensure that our retail outlets provide our staff, patients and visitors with a quality customer service experience.

We are looking for a flexible enthusiastic individual who can bring innovation, drive and leadership to our catering team.

This is a full time 37.5 hour post to include a varied shift pattern which will also include alternate weekends giving one weekday as day off.

Working within the catering department, you can expect:

• Full training
• Excellent staff benefits including staff health and Wellbeing initiatives, fast track physio, shop discounts, reduced Gym membership and more
• Support development opportunities
• Give on-going support through every step of the way from recruitment to when you join our team and beyond
• On occasions you may be required to work cross site

We look forward to welcoming new members to the Catering team at Princess Royal Hospital, Telford.

Main duties of the job

• Be part of our supervisors team leading the way for our staff to follow.
• Lead on our commercial outlets to drive income, innovation and new menu planning  for all staff, visitors and patients
• Help manage our food safety system day to day  manage our team day to day .
• Keep kitchen and retail areas clean and safe by following hygiene rules.
• Work with other team members to make sure meals are served on time and to the right people.
• Talk politely with patients, staff and visitors and help with any questions or problems.
• Follow training and safety rules to do the job well and keep everyone safe.
• Supervise staff LMS internal statatory training & yearly staff talent conversations

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.