Job overview
An exciting new opportunity has arisen for a TB Clinical Support Worker to join the team and assist in our objective to improve patient safety and the patient experience through the continued improvement in the quality of our services.
Along with NVQ 2 in a care related subject, the successful applicant will have experience in an acute healthcare setting with the ability to work and communicate effectively within a multidisciplinary team setting.
The post holder will work within the Respiratory team at The Royal Shrewsbury Hospital and at The Princess Royal Hospital, Telford.
Main duties of the job
The post holder will be working under the guidance and direction of the TB specialist nursing team. The post holder will receive training to undertake a wide variety of clinical and administration tasks i
Main duties of role
- Supporting CNS with TB clinics
- Speaking with patients about treatment compliance
- Answering and triaging patient telephone messages
- Reviewing/validation of TB service data base
- Working across site
- Telephone reviews with patients
- Ordering consumables as required
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
The Clinical Support Worker model proposes that the way to achieve effective clinical care is to have one or more multidisciplinary teams working in the hospital, who between them have the full range of skills and competences to meet patient’s immediate needs.
The post holder will work under the direction of the lead TB Clinical Nurse Specialist.
Working for our organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
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