Clinical Support - Patient Journey Facilitator

  • Department Patient Journey Facilitator
  • Salary £19,737.00 – £21,142 per annum
  • Closing Date 21/06/2021
  • Location The Royal Shrewsbury Hospital
  • Grade NHS AfC: Band 3
  • Job ref 223-PJF-353
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time - 37.5 hours per week

Job overview

This Patient Journey facilitator role will be based in the Integrated Discharge Hub and you will be required to support the ward based Patient Journey Facilitators to facilitate the SAFER Red2Green approach and also to assist the IDT Hub with the daily discharges.

SAFER Red2Green aims to value patient time and improve flow by reducing delays in a patient’s hospital journey.

We are therefore seeking a keen individual with a ‘can-do’ attitude who is able to work alongside the integrated health and social teams and the Patient Journey Facilitators to progress the patient’s journey.

The successful candidate will need to be proactive and personable and able to meet tight deadlines. Ideally, you should have an understanding of SAFER Red2Green approach and the different pathways to ensure the patients’ journey is progressed in a timely manner.

Previous Applicants need not apply

Main duties of the job

Inform ward based Patient Journey Facilitators and Ward Co-Ordinators of updates and relevant information to ensure patients’ are discharged in a safe and timely manner.

Daily update of database with regards to the failed discharges across both sites.

Actively seeking to ensure that all patients are managed through their pathway. Where this is not likely to be met; to proactively take steps to ensure that patients investigation and treatment schedules are brought back within target.

To understand the pathway of each individual patient on the Complex Worklist; monitoring their progress and ensuring timely intervention is achieved.

Attend daily Integrated Discharge Team (IDT) team meetings, and identify the patients who require the support of social services and or CCG to facilitate discharge.

Ensure the accuracy of the information entered on the Computerised SEMA system and that PSAG Boards are updated followed with plans and actions.

Working for our organisation

The Patient Journey Facilitator’s (PJF) role is vital in supporting the wards to ensure patients are discharged in a safe and timely manner.  There are 14 Patient Journey Facilitators supporting the wards across the two sites.

The PJF’s sit within the Capacity Centre, along with the Clinical Site Managers and provide support to the wards in respect to the patients’ journey and their discharge process.

This is a very busy and proactive role, where no two days are the same.  The PJF role is very diverse and they work closely with a range of multi-disciplinary teams to ensure that patient pathway and planned discharge runs smoothly and effective.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification


Essential criteria

5 GCSE's / O Levels Grade 9 - 4 including English Language and Mathematics

Desirable criteria

Medical Terminology


Essential criteria

Extensive experience of working within a health care environment
Data Collection and Validation

Desirable criteria

Understanding of SAFER / Red2Green and Patient Pathways


Essential criteria

MS Office applications
Fully PC Literate
Evidence and knowledge of Medical Terminology
Advanced keyboard skills
Ability to work to tight deadlines

Desirable criteria

Hospital IT Systems


Essential criteria

Ability to travel to provide cover on either site
Flexible to meet the demands of the service

Key Competenacies and Behaviours

Essential criteria

Excellent Communication Skills
Ability to work on own Initiative
Experience of working under pressure and to tight deadlines

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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