Job overview
A Healthcare Assistant (Band 2) supports patients in the Outpatient setting, delivering basic patient care and maintaining a safe, clean, and comfortable environment. The role involves supporting patients within the department at Hollinswood House, Community Diagnostic Centre, Stafford Park, Telford.
Main duties of the job
The main duties of the role involve supporting patients within the Outpatient setting. You will be required to take their height and weight and chaperone the patient during physical examinations conducted by the clinical nurse specialist and consultants. You will also assist nursing staff with both clinical and administrative tasks, while working under the supervision of a registered nurse. In addition, the Healthcare Assistant helps maintain a safe and clean Outpatient environment by preparing equipment, managing stock, and following infection prevention procedures. Administrative support is also required, including assisting with admissions and discharges, and handling basic enquiries. The post holder is expected to manage their workload effectively, work collaboratively within the team, and communicate sensitively with patients, families, and colleagues, while adhering to Trust policies and professional standards.
Working for your organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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