An exciting opportunity has become available to recruit Healthcare Assistants to work within the Emergency Department at The Royal Shrewsbury Hospital.  We have both full time and part time positions available.

We are looking for people who are caring and compassionate and who have strong communication and observation skills to deliver excellent patient-focused care in a challenging environment. As a Trust, our guiding principle is “Putting Patients First” and that means giving our patients the best care and experience we can.

You must have good communication skills and be able to work well as part of a team. You must be flexible in your approach as you will be required to work days, nights and weekends to meet the needs of the service. In return we offer you a strong commitment to teaching and education, whilst working within a friendly and supportive working environment and a team who are committed to providing and maintaining high standards of patient care.

Main duties of the job

• This role supports registered nurses in providing safe and caring support to patients.
• It involves helping patients with everyday needs such as washing, eating, drinking and moving safely.
• You will check and record basic health information and report any concerns to a nurse.
• The job includes keeping the ward clean, tidy and well-organised, and helping with basic admin tasks.
• You will work flexibly across different wards and follow all training, policies and safety rules.
• Good communication, kindness and respect for patients and their individual needs are essential.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

For further details / informal visits contact:

Lisa Matthews - Senior Sister
Email: lisa.matthews10@nhs.net
Phone Number: 01743 261000 ext 2493/ 3407