Clinical Support - Elective Access Transformation Manager

  • Department Outpatient Scheduling Team (RSH)
  • Salary £55,690.00 – £62,682 per annum
  • Closing Date 19/08/2025
  • Location The Royal Shrewsbury Hospital
  • Grade NHS AfC: Band 8a
  • Job ref 223-EAM-584
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Fixed Term - 12 months
  • Hours 37.5

Job overview

INTERNAL VACANCY

The elective access transformation manager will lead and manage programs focused on improving and streamlining patient access to elective healthcare services. This role involves strategic planning, project management, stakeholder engagement, and ensuring the successful delivery of initiatives aimed at optimizing patient pathways, reducing waiting times, and enhancing overall access to care.

We are looking for an enthusiastic and hardworking individual who will work as an integral part of the Patient Access team.  The Patient Access team is responsible for booking outpatient appointments, day case and inpatient activity, medical records, clinic preparation, overseas visitors, admissions, reception and support the Trust with patient validation. 

Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload.  It is necessary to have a flexible approach within this role and be able to respond appropriately to the demands of an ever-changing workload.

You will need excellent interpersonal skills, as you will be liaising with a range of teams including Operational, Clinical and Nursing across the Trust. You will also be required to communicate with all levels of staff both face to face and over the telephone.

The post holder will be expected to take ownership of projects within the department, supporting the Patient Access Centre Manager, as necessary. 

Main duties of the job

Key responsibilities:

The key responsibilities of the role include developing and implementing strategic plans for elective access transformation, aligning with organizational goals and national priorities.  Overseeing the initiation, planning, execution, monitoring, and closure of individual projects within the program.  Engaging with a wide range of stakeholders, including clinicians, managers, patients, and other relevant organizations, to ensure buy-in and collaboration.  Managing the change process, facilitating adoption of new processes and technologies, and minimizing disruption to services.  Monitoring program progress, tracking key performance indicators (KPIs), and reporting on performance against targets.  Identifying and mitigating potential risks and issues that may impact program delivery.  Ensuring appropriate resources (funding, personnel, technology) are available and allocated effectively.  Ensuring that the program delivers intended benefits and value to the organization and patients.

Working for your organisation

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic lifestyle. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have supportive friendly teams and excellent professional NHS Job development opportunities.

Candidate Pack
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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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